INBOUND
GUIDES
Overview
New Item
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Call Annotation
C3 Guide:
Call Notes History
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Analyn Antoni
Guebriel Mendoza
Elfred Montille
Jhon Adriel Suani
Miguel Paolo Ventura
Sandra Cruz
Mark Endan
Joko Santiago
Martinita Amper
Michael Fainza
Joyce Solidor
Alessei Coronado
Jocelyn Garucha
Debbie Grebialde
Claire Moises
Armando Tamsi
Nino Gomera
Aldrin Ferraren
Lloyd Arcega
Christian Baltazar
Rolaine Elatico
Christine Famisaran
Jenalyn Gabriel
Jesus Gonzales
Almira Latip
Mikko Manaois
Ronnel Mandia
Beverly Mendoza
John Rey Santillan
Rovic Serina
Vera Sumallo
Dan Marc Yadao
Call Date:
Call Type:
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Inbound Notes
Outbound Notes
Comments:
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Call Dropped
Technical Issues
Call Dropped||Redirected to Voicemail
Technical Issues||Redirected to Voicemail
Customer Name:
Phone Number:
Call Driver:
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Domain
M365
Account
Hosting
Email
W+M
Smartline
Conversation
SSL
Others
Sub Call Driver:
Type Of Call:
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Inquiry
Problem
Type of Resolution:
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Navigate
Troubleshoot
Help Article
Additional Details:
Customer Number(Optional)
GABI(Conversation ID)
Sales Offered?
Transferred Call?
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Hosting
Productivity
GD Payments
WDS
Website Migration
Website Security
HIPAA
Others
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SME Dhave
TL Angelone
TL Angelica
TL Ramon
Refund Repurchase?
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SME Dhave
TL Angelone
TL Angelica
TL Ramon
ECM Offered?
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Commerce Advance Support
Customer Availability
DNS Propagation
Disconnected Call
Known Issue
Product Setup
Product Troubleshooting
Department Extensions
Local Hosting - 59332
International Hosting(VPS/DS) - 59171
Productivity - 59193
GD Payments - 59384
WDS - 59023(Newly Purchased, In Progress)/59058(Published)
SEO Services - 59114
Domain Broker Service - 59054
Marketing Services - Basic: 59023/Standard: 59282/Premium: 59271
Most frequently asked questions
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